Delete your Ripn account

You can delete your Ripn account and everything you scanned at any time.

In the app

Open Ripn, tap Settings, then Account, then Delete account. Your account is deleted right away.

Without the app

If you can't open Ripn, send a request with the form below, using the email address on your account. You can also write to team@ripn.app from that address. We'll reply to that address to confirm the account is yours, then delete it within 30 days.

What we delete

Your account and how you sign in, every receipt you scanned and its photo, your items and lists, your household membership, your notification settings and your privacy choices. We also delete the usage data and the subscription record kept under your account by our analytics and subscription providers. If you own a household that other people share, the member who joined first becomes its owner.

What we keep

Records the law makes us keep, such as transaction and tax records, and a record of your email consent for up to 3 years as proof of it. Messages you sent our support stay for 2 years after our last exchange, and website and ad measurement data in Google Analytics, which isn't linked to your account, for up to 14 months. Text from scanned receipts with nothing that identifies you is kept for up to 12 months to improve scanning. Anonymized statistics that can't identify anyone aren't affected.

Subscriptions

Deleting your account doesn't cancel a subscription bought through the App Store or Google Play. Cancel it in your App Store or Google Play account first, so you aren't charged again.